Noybo Privacy Policy

Last updated: 21 September 2026

Noybo is an experimental AI receptionist that answers business questions and manages appointment requests through WhatsApp. The current demonstration uses Pearl Barbers, a fictional business in Riyadh; demonstration bookings are not appointments with a real barber shop.

The service is operated by Abdulrahman Shisha, contactable at ixbproductionsllc@gmail.com.

Information we process

We process your WhatsApp phone number, text messages, assistant replies, message identifiers and timestamps, and technical processing records. Appointment records include the requested service, employee, date, time, price, confirmation status, and cancellation or rescheduling history. We also process personal information you voluntarily include in messages.

The current MVP handles text only. Unsupported attachments, such as images and voice messages, are ignored by the receptionist.

How we use information

We use this information to identify your conversation, answer business questions, check availability, manage appointments, prevent duplicate processing, and investigate service failures. The operator may review stored conversations and records for support and troubleshooting.

Meta, OpenAI and other service providers

Messages are received and sent through Meta's WhatsApp Business Platform. Meta processes information under its applicable terms and privacy policies.

We send relevant conversation text and booking context to the OpenAI API to interpret requests and generate responses. Personal information included in that context may therefore be processed by OpenAI. OpenAI states that API data is not used for model training by default unless the API customer opts in. Our application disables stored Responses, but this does not eliminate OpenAI's separate abuse-monitoring retention, which is generally up to 30 days, subject to applicable exceptions.

During local testing, Cloudflare Tunnel carries webhook traffic between Meta and the operator's computer. These providers may process information outside Saudi Arabia under their respective arrangements.

We do not sell personal information or use it for targeted advertising.

Storage and retention

The MVP stores customer identities, conversations, appointment records and message-processing records in a database on the operator's development computer. It currently has no automatic deletion schedule: records remain until manually deleted. Cancelling an appointment or starting a new chat does not delete its history.

Service providers maintain their own retention policies. Deleting our local records does not automatically delete information retained by Meta or OpenAI.

Your requests and choices

Contact ixbproductionsllc@gmail.com to request access, correction or deletion of your information, or to ask a privacy question. Include the WhatsApp number used with the service so we can locate your records. We may verify ownership before acting.

Requests are handled manually; the chatbot does not automatically fulfil deletion requests. We will explain any information that must be retained and the reason. You can stop using the service at any time.

Security and limitations

We verify incoming webhook signatures and restrict appointment actions to the associated customer. No system is completely secure. Please do not send passwords, payment-card details, government identification documents or sensitive health information.

We may update this policy as the service changes and will revise the date above.