Know the business
Services, configured prices, location, opening hours and approved policies. Answers stay within the receptionist role.

Give customers answers about services, prices and staff availability. Let your team focus on the person in the chair.
Enquiry information01 / A RECEPTIONIST THAT KNOWS ITS ROLE
Services, configured prices, location, opening hours and approved policies. Answers stay within the receptionist role.
Checks configured schedules and staff/service compatibility before proposing availability. Customer confirmation comes before booking.
Identifies the customer’s booking, checks the change and asks for confirmation. A reschedule replaces the old appointment.
Escalates requests that need personal attention. Authorized staff can review the conversation and reply through the operations console.
02 / EXPERIENCE THE CONVERSATION
Explore a fictional appointment conversation. Your business information, services and rules would be configured separately.
Illustrative sequence with fictional prices and availability. Nothing is booked or sent. Not a live chat or official WhatsApp interface.
Availability is checked. The appointment is only made after explicit confirmation.
BEHIND RECEPTION
Reports, internal approvals and repeated administrative steps may be candidates for a custom automation. We assess the process and systems with you first.
Explore NgineYOUR NEXT STEP
Enquiries are not open yet. Try the fictional examples and see what fits your work.